Returns and Refunds Policy:
If for some reason you are not satisfied with a product, you may return your purchased item(s) based on that particular product’s return policy. If product does not have a particular return and refund policy then the terms of this current policy applies. Most items may be returned within 30 days of initial delivery for a refund*, and will be subject to a 15% restocking fee. Shipping charges are non refundable. If the item(s) included free shipping, the refund will be equal to the cost of those items minus our shipping costs and 15% restocking fee.
Returns must be sent with an assigned RMA# in order to be considered for a refund. Items returned without an RMA number will not be accepted.
Any return without an RMA# will be rejected; all RMA’s must be initiated within 30 days of purchase, and delivered within 7 business days of the RMA authorization.
Software Only purchases (e.g. CDs or Internet Download Link software that has been installed), may be refunded with a 15% restocking fee, providing that the software has been uninstalled by our techs and verified deactivated. *To be eligible for return, all returned products that have been opened must be in complete, like-new condition with all cardboard inserts, CD envelopes, headsets, packaging, CD/DVD disks (media in like new condition, no scratches), manuals, headset, adapters, and accessories intact (no writing on any surface, or torn paper), etc. All UPC codes, outside cardboard box, and accessories must be intact and in like-new condition.
Refunds cannot be given for special order items, or if the unit has been damaged, abused, or is returned with missing parts. Due to the nature of Dragon Naturally Speaking (Premium, Professional, and Legal versions) we cannot accept returns on these particular products. A refund check will be mailed to you or credit issued upon satisfactory receipt of the returned unit in re-sellable condition.
To obtain your RMA#, please contact our customer service at 1 (888) 901-8943 or by sending email to support@dragondictationsolutions.com.
Dragon Medical Practice Edition 30 Day Return Policy:
Dragon Medical products require a call to us at 866 254 0714 to receive an RMA #. Any return without an RMA# will be rejected; all RMA’s must be initiated within returns within 30 days of purchase, and delivered within 7 business days of the RMA authorization.
If the Dragon Medical Box is unopened, undamaged and has not been installed, brand new condition, you will receive a full refund within 14 days, or exchange/credit that can be used with other products. If the product is opened**, there is a 15% restocking fee. If the license key has been and/or remains activated, we cannot accept or provide a refund. Returns of Dragon Medical are not allowed if they fall within 30 days of the release of a new major version. Dragon Medical Practice Edition 4 Upgrade cannot be returned, due to the nature of installing upgrades.
**To be eligible for return, all returned Dragon Medical products that have been opened must be in complete, like-new condition with all cardboard inserts, CD envelopes, headsets, packaging, CD/DVD disks (media in like new condition, no scratches), manuals, headset, adapters, and accessories intact (no writing on any surface, or torn paper). All UPC codes, outside cardboard box, and accessories must be intact and in like-new condition.
The buyer is responsible to make sure the returned item(s) are adequately packed with crush zones, insured and trackable until delivery to DragonDictationSolutions.com or our warehouses as specified in your RMA, with the RMA# clearly displayed on the outside of the package.
DragonDictationSolutions.com reserves the right to refuse any package shipped back to us without a valid RMA#. Any package received via US Mail, UPS, or FedEx without a valid RMA# will be subject to a $25 processing fee. Also, items that returned to an incorrect warehouse address instead of the one spelled out in the RMA, will be subject to a $25.00 handling fee.”
